What it is
Coverage written in plain terms: what is included, what is excluded, how long it lasts and exactly how to open a claim. A warranty is only worth what its wording says.
What is included
- Written coverage terms
- Registration against invoice and serial number
- Single claim channel
- Committed response time
- History kept on file
How it works
Scope definition
We state which components and failure modes are covered, and for how long.
Registration
Coverage is recorded against the invoice and the equipment serial number.
Claim opening
A single channel to open a case, with a response time we commit to in writing.
Resolution
Repair, replacement or refund according to the rule stated when you bought.
Frequent questions
What is not covered?
Misuse, unauthorised intervention, transport damage reported late and wear items are the usual exclusions; the full list is in the written terms.
Does servicing elsewhere void coverage?
Intervention by unauthorised parties voids coverage on the affected component. Routine servicing by qualified professionals does not.
How do I open a claim?
Send the invoice, the serial number and a description of the fault to our contact address; we confirm receipt and next steps.
Related
Your team here
Commercial representation
Prospecting, presentation and order follow-through in the territory, under a written representation agreement.
Suppliers, verified
Import sourcing
Finding and qualifying suppliers abroad against a written specification, with sample approval.
No surprises on arrival
Customs and compliance
Tariff classification, document review and the import declaration, with duties calculated before shipping.
